Indbro Chicken

Refund & Cancellation Policy

We want you to have a reliable and hassle-free experience when ordering from Indbro Chicken. This Refund & Cancellation Policy describes when and how orders may be cancelled and when refunds may be issued.

1. Order Cancellation by Customer

You may be able to cancel your order from the "Order History" section of your profile while the order is still in early stages such as "Order Placed" or "Confirmed". Once the order has been prepared, handed over for delivery, or delivered, cancellation may no longer be possible.

Cancellation options and cut-off times may vary based on your location, order size, and operational constraints. The Platform will indicate when an order is no longer cancellable.

2. Order Cancellation by Indbro Chicken

We reserve the right to cancel orders partially or fully in circumstances including but not limited to:

  • Product unavailability or quality issues detected before dispatch.
  • Incorrect or incomplete address details impacting delivery.
  • Non-serviceable pincode or operational constraints on the selected slot.
  • Payment authorization failure, suspected fraud, or misuse.

In such cases, any amount debited for the cancelled items will be refunded in accordance with the refund timelines below.

3. Refunds for Online Payments

If you have paid online and your order (or part of it) is cancelled or modified in a way that reduces the bill amount, the corresponding refund will be initiated to the original payment method wherever possible.

Depending on your bank or payment provider, it may take between 3–7 business days for the refund to appear in your account. Some payment methods or offers may be subject to additional terms from banks or partners.

4. Refunds for Cash on Delivery (COD)

For COD orders that are eligible for a refund (for example, if the order is cancelled before delivery or you receive a significantly damaged or incorrect item), refunds may be processed as:

  • Reversal through the same payment mode if collected digitally at doorstep, or
  • Credit to an Indbro wallet or voucher, where available and applicable.

Our support team will guide you through the available options based on your specific case and location.

5. Quality Issues & Incorrect Items

If you receive products that are damaged, spoiled, or not as per your order, please contact us as soon as possible with your order ID, description of the issue, and supporting photos where possible.

After verifying the issue, we may at our discretion:

  • Issue a partial or full refund.
  • Provide a replacement in a subsequent delivery slot, where feasible.

6. Non-Refundable Situations

Refunds may not be provided in situations such as:

  • Incorrect or incomplete address provided by the customer.
  • Repeated failed delivery attempts due to unavailability at the address.
  • Products handled or stored incorrectly after delivery.
  • Minor variations in weight within the acceptable tolerance for fresh products.

7. How to Contact Us

For any questions or refund-related queries, please raise a ticket or contact support through the options available in the app or on the website. Keep your order ID and relevant details handy so we can assist you faster.